PerkDay Rewards — Terms of Service
Agreement and service
These Terms govern PerkDay Rewards, provided by Two Way Street, LLC (“PerkDay,” “we,” or “us”). By affirmatively accepting them in the app, you bind the business identified in that acceptance and confirm your authority to do so. Shopify installation and billing approvals are separate from acceptance of these Terms.
PerkDay helps U.S. merchants operate points-based loyalty programs through Shopify POS. The initial release supports eligible in-person purchases in USD stores using tax-exclusive pricing. Online purchases, tax, shipping, tips, and unsupported sales do not earn points. Orders containing gift-card products are not automatically eligible to earn points. Current features and requirements appear in the app and its listing. Your use of Shopify is governed separately by your Shopify agreements.
Two Way Street, LLC is solely responsible for PerkDay, including development, operation, marketing, distribution, support, handling merchant data, and liability arising from merchant access or use. Shopify is not responsible for app defects or resulting harm and, unless it expressly states otherwise, does not provide installation or usage support. Contact us for support. The liability provisions below govern our relationship with you without transferring our responsibilities to Shopify.
Your rewards program
You operate, sponsor, and fund your loyalty program. You are responsible for its rules, advertising, customer disclosures, required consents, compliance with applicable promotion, privacy, and reward-expiration laws, and the cost of discounts. Configure the program accurately, train authorized staff, and review manual adjustments and interrupted checkouts. PerkDay does not guarantee that any configuration complies with every law applicable to your business.
You must honor your customer commitments and resolve customer disputes. PerkDay does not assume those obligations, and you may not make warranties or commitments on our behalf. Uninstalling PerkDay, ending your subscription, or closing your store does not extinguish existing customer obligations. Customers are not intended third-party beneficiaries of these Terms; their independent statutory rights remain unaffected.
Points record discounts under your program, not money held by PerkDay or a deposit account. PerkDay does not collect or process customer payments. Earning and redemption depend on supported Shopify transaction events. Refunds reverse eligible new earnings; cash refunds do not automatically restore redeemed rewards.
Reward calculations and corrections
Eligible merchandise spending after discounts determines earnings, rounded up to a whole point once per purchase. Redemption is fixed at 100 points per US $1 discount. Reward codes are customer-bound, single-use, and require a qualifying subtotal at least equal to the reward amount. Discount combinations depend on Shopify's rules and the reward configuration.
Partial merchandise refunds recalculate earnings on the remaining purchase amount rather than rounding each refunded line independently. Reversals after points are spent can create a refund balance that future earnings must cover. New earning rules do not change earlier purchases' accounting or existing expiry dates.
Payment confirmation and reconciliation may be delayed, leaving points held after an interrupted checkout. Staff must follow the in-app review process before releasing a held reward; a missing receipt or discount code alone does not justify release. Replayed events are reconciled against existing records rather than intentionally awarded again.
We may correct demonstrable ledger errors supported by transaction records and an audit trail, but may not arbitrarily cancel valid rewards or relieve you of customer commitments. Contact support about exchanges, payment disputes, or unclear transactions; do not assume they automatically change points.
Access and acceptable use
Access PerkDay through your authorized Shopify account. Protect access, limit staff permissions, and notify us of suspected misuse. Do not bypass access controls, access another store's data, disrupt the service, upload malicious material, or use PerkDay unlawfully or fraudulently.
We grant you a limited, nonexclusive right to use PerkDay for your business while you comply with these Terms. We retain rights in the software and branding; you retain rights in your data and materials. We may process your data to provide, secure, support, and maintain the service as described in our Privacy Policy.
Pricing and billing
Your price, recurring billing interval, and trial appear in Shopify's app pricing and approval flow. Unless canceled before the trial ends, an approved subscription proceeds to recurring billing on those terms. Shopify processes all app charges; we do not bill outside Shopify.
Uninstall through Shopify to cancel future recurring charges. Charges already incurred, including the current billing cycle where applicable, may still appear on your bill. Ceasing use alone does not cancel your subscription.
Request charge corrections or refunds at support@perkdayrewards.com. Approved refunds or credits use Shopify's applicable billing processes. Refunds are not automatic, and rights required by law remain unaffected. We disclose plan changes through the applicable Shopify flow.
Privacy and records
Our Privacy Policy explains data use, service providers, exports, deletion, and retention. Give customers required notices and route privacy requests through available Shopify and PerkDay processes. Request or export only information you are authorized to access, and protect downloaded copies.
Export needed records before uninstalling. We delete merchant data, including copies under our control, within 30 days of uninstall or another applicable deletion trigger, except where applicable law prohibits or varies that requirement. Earlier verified requests may require earlier action. You remain responsible for copies downloaded by you or your staff.
Availability, suspension, and termination
We work to maintain reliable service but do not promise uninterrupted or error-free operation. Shopify availability, connectivity, and delayed transaction events can affect rewards. Review unexpected balances before making manual corrections.
You may stop using PerkDay by uninstalling through Shopify. We may suspend access as reasonably necessary for security risks, unlawful use, material violations, or loss of required platform access. Where practicable, we will notify you and allow an opportunity to resolve the issue. Before terminating for a remediable material breach, we will give written notice and 15 days to cure. Urgent security or legal circumstances may require immediate action.
If we discontinue service, we will give at least 30 days' notice and an opportunity to export available records, unless law, urgent security issues, or loss of essential platform access prevents that notice. We will refund any unused prepaid service period through Shopify's available billing process.
Merchant indemnity
You will defend and indemnify Two Way Street, LLC and its personnel against third-party claims, resulting damages, reasonable defense costs, and approved settlements to the extent caused by your unlawful program rules, advertising, or customer promises; failure to honor rewards or provide required notices or consents; unauthorized materials or data; fraudulent use; or material breach of these Terms. This excludes the portion caused by our breach, negligence, or misconduct.
We will promptly notify you, reasonably cooperate at your expense, and let you control the defense with reasonably suitable counsel. Late notice reduces your obligation only to the extent it materially prejudices the defense. Settlements requiring us to admit wrongdoing, pay, or undertake an obligation require our prior written consent, not unreasonably withheld. We may participate through our own counsel at our expense.
Warranties
To the extent permitted by law, PerkDay is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. Warranties and rights that cannot lawfully be excluded remain unaffected.
Liability
To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or lost profits arising from these Terms or the service. This exclusion does not apply to covered third-party damages or reasonable defense costs under the merchant indemnity.
Our aggregate liability for all claims arising from these Terms or the service will not exceed the greater of US $100 or the PerkDay fees your business paid in the six months before the first event giving rise to those claims. Related claims do not multiply the cap. These limitations do not apply to fraud, willful misconduct, or liability that cannot lawfully be limited or excluded. They govern our relationship with an accepting merchant and do not cap independent claims by customers, regulators, or Shopify.
Disputes and general provisions
Before filing a claim, send written notice describing the dispute and requested resolution to support@perkdayrewards.com. We will send notices to your designated business contact for legal notices. Both parties will try in good faith to resolve the dispute within 30 days after receipt. Either may seek urgent relief or preserve a legal deadline without waiting.
Arizona law governs, excluding conflict-of-laws rules. Subject to nonwaivable rights, both parties consent to exclusive venue in Arizona state courts in Pima County or, when federal jurisdiction exists, the U.S. District Court for the District of Arizona sitting in Tucson. These Terms do not require mandatory arbitration or waive class-action rights.
We may update these Terms with reasonable notice of material changes through the app or another merchant-facing channel. Changes apply prospectively from the stated effective date. Material liability or dispute changes require renewed affirmative acceptance before they apply to you. If you do not accept them, stop using and uninstall PerkDay before that date.
These Terms and applicable plan terms govern the service. Unenforceability of one provision does not affect the rest; failure to enforce a provision is not a waiver. Provisions that by their nature should survive termination, including accrued payment obligations and liability limitations, survive. No partnership, agency, joint venture, or employment relationship is created.
Neither party may assign this agreement without the other's consent, except in a merger, reorganization, or sale of substantially all relevant assets where the successor assumes its obligations. Assignment does not relieve accrued obligations or reduce applicable data protections. Neither party is liable for delays from events reasonably beyond its control, but accrued payment obligations and mandatory data-protection duties remain.
If terms conflict, an executed data-processing addendum governs data-processing obligations, the Shopify-approved plan governs price and billing interval, and these Terms govern other service use. Mandatory law and applicable Shopify platform requirements remain controlling.
Contact
Two Way Street, LLC — support@perkdayrewards.com