PerkDay Rewards
Support
For help with setup, balances, redemptions, refunds, or account access, email support@perkdayrewards.com.
Email is PerkDay's support channel. Include your store's
.myshopify.com domain, the approximate time of the issue, the affected workflow, and any on-screen error. Service and security issues are prioritized. Never email access tokens, passwords, full exports, payment data, or unnecessary customer details.Before contacting support
- Open PerkDay in Shopify Admin and check the Support page status.
- Confirm the customer is attached to the current POS cart.
- Keep interrupted rewards held until their order status is verified.
- Record the register, time, and safe reference shown by PerkDay.
Privacy requests
Send privacy questions to support@perkdayrewards.com. Customers should normally contact the merchant that operates their rewards program so the merchant can verify and route the request.